Servicing greater metropolitan Adelaide 24/7

8364 5855

how we work

At Ken Hall Plumbers the work we do for you if the most important work we do each day. Our customers satisfaction is our number one priority.

Our dedicated Customer Service Team are here to assist and help you with any issues you may have and to provide an exemplary after sales service.

We have a highly experienced customer service management team.

We are happy to listen to any questions, enquiries or requests you may have on future works on your property and provide advice, guidance, assistance and information.

As a company we love to hear what customers think of the service they received as it helps us to continue to provide a quality service and improve customer experience for the future. Please feel free to get in contact with our team who will welcome any feedback you may have.
See what our customers have to say here.

customer service

our company culture

Complaints Procedure
We strive to provide a consistent excellent service and quality workmanship, however if you feel that we have not upheld these standards please let us know.

We treat complaints with priority and aim to resolve any problem promptly.

We endeavor to always be compassionate and understanding towards any concerns and queries that you may have and do everything we can to come to a satisfactory conclusion as quickly as possible.

Any concerns you may have relating to work carried out will be investigated fully by our Customer Services Team who will then help to resolve your issue. All complaints have our full attention and will be handled in an efficient, fair and confidential manner.

If your complaint cannot be dealt with immediately, we will keep you up to date on it's progress.

Workmanship
If any issues that arise from our workmanship, or you believe work completed is not up to the standards you expect, please contact us and we'll have a team member rectify the problem, or arrange for a manager to visit you.

Invoice Discrepancies
Our aim is to quote and charge with accuracy. Our "on time, every time" motto and accurate pricing systems, ensure this is reinforced within our company culture.

In the rare event of a enquiry, any discrepancies over time arrival and duration of jobs can be cleared up immediately, as we can cross reference invoices with our job tracking system. We are more than happy to share our job completion & tracking report with our clients.
Concerns regarding overcharging for work carried out can be investigated, if it is found that a customer has been overcharged a refund for the amount can be issued.

Guarantees
Problems arising from our workmanship will be covered by a 3 month warranty. Materials supplied by Ken Hall Plumbers will be covered by manufacturers' warranties.
Full terms and conditions regarding our works guarantee and manufactures' warranties, are available on request.

Safety, Policies & Systems
Our Health & Safety, Environmental policies and Accreditations can be found here.

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