OUR CORE PURPOSE:
To take care of the people, places, and spaces that matter most.
This simple idea drives every decision we make. Whether we’re fixing a leaking tap, rewiring a home, replacing a roof, or renovating a bathroom, we’re doing more than a job — we’re protecting what matters most to our customers. At Ken Hall, we believe values only matter if you can feel them — in how we treat customers, how we treat each other, and how we show up every day.
Just own it
We don’t cut corners or pass the blame. We take responsibility — for the work, the outcome, and the experience.
3 WAYS WE LIVE THIS VALUE:
- We always hold ourselves and each other accountable for high-quality outcomes.
- We always take responsibility for our work and actions—no excuses, just solutions!
- We always proactively communicate and follow through on commitments.
3 BEHAVIOURS THAT DON’T SUPPORT THIS VALUE:
- We never pass the blame instead of finding solutions.
- We never avoid responsibility or make excuses.
- We never ignore issues instead of addressing them.
Learn & evolve
We never stop learning, improving, or striving to do better.
3 WAYS WE LIVE THIS VALUE:
- We always embrace continuous learning and look for ways to improve.
- We always support and mentor each other to grow professionally and personally.
- We always adapt to new challenges with an open mind and a problem-solving approach.
3 BEHAVIOURS THAT DON’T SUPPORT THIS VALUE:
- We never stay in our comfort zones and avoid challenges.
- We never ignore opportunities to gain new knowledge.
- We never resist change or cling to the old ways.
Stronger together
No matter your trade, role, or background — we back each other and work as one.
3 WAYS WE LIVE THIS VALUE:
- We always work as one team, supporting and respecting each other.
- We always share knowledge, learnings, and best practices openly.
- We always celebrate wins together and tackle challenges as a team.
3 BEHAVIOURS THAT DON’T SUPPORT THIS VALUE:
- We never focus on individual success at the expense of the team.
- We never operate in silos or avoid collaboration.
- We never withhold information that could help others grow.
Set the new standard
We’re not just here to get the job done. We’re here to do it better.
3 WAYS WE LIVE THIS VALUE:
- We always look for ways to improve efficiency and drive innovation.
- We always lead by example, setting benchmarks for excellence.
- We always take pride in delivering top-quality workmanship and service.
3 BEHAVIOURS THAT DON’T SUPPORT THIS VALUE:
- We never cut corners or settle or “good enough.”
- We never grow complacent instead of striving for better.
- We never ignore feedback or miss opportunities to improve.
