Our Guarantee

First Time Right Logo

Ken Hall Plumbers Warranties.

At Ken Hall Plumbers our motto is 'first, time, right'. This is why we partner with quality suppliers and guarantee our work with the best warranties. Our service doesn’t finish when we leave your home. If you have any problem with your works after we have left, please call our team and we guarantee we will fix it. 

First Time Right Logo
Product Guarantees

We stand behind the quality of the products we install.

We have been plumbing for a long time so we know what works and what doesn’t! We only install the best quality products that have the best warranties. 

We are service agents for all the best brands meaning you don’t have to deal with long waits and shifting of blame from suppliers – we fix it for you and charge them! 

Warranty Logos

Our warranties provide total piece of mind.

3 Month Warranty - We provide a 3 month warranty on all small maintenance repair jobs such as leaking taps, blocked drains, leaking toilets. Our labour is covered for 3 months.

12 Month Warranty - All other repairs are covered under a 12 month warranty.

7 Year Warranty - Our full bathroom renovations and roof replacements include a 7 year warranty on all parts and labour.

Lifetime Warranty - Many of the parts and products we use contain a lifetime warranty. We provide brochures and warranty information for all products we install.

Complaints Procedure

We strive to provide a consistent excellent service and quality workmanship, however if you feel that we have not upheld these standards please let us know.

We treat complaints with priority and aim to resolve any problem promptly.

We endeavour to always be compassionate and understanding towards any concerns and queries that you may have and do everything we can to come to a satisfactory conclusion as quickly as possible.

Any concerns you may have relating to work carried out will be investigated fully by our Customer Service team who will then help to resolve your issue. All complaints have our full attention and will be handled in an efficient and confidential manner.

If your complaint cannot be dealt with immediately, we will keep you up to date on its progress.

Invoice Discrepancies

Our aim is to quote and charge with accuracy. Our ‘on time, every time’ motto and accurate pricing systems, ensure this is reinforced within our company culture.

In the rare event of an enquiry, any discrepancies over time arrival and duration of jobs can be cleared up immediately, as we can cross reference invoices with our job tracking system. We are more than happy to share our job completion and tracking report with our clients.

Concerns regarding overcharging for work carried out can be investigated. If it is found that a customer has been overcharged a refund for the amount can be issued.

Safety, Policies & Systems

Our Health & Safety, Environmental policies and Accreditations can be found here.

Contact us
We service all of Adelaide, 24/7

(08) 8364 5855

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