blog

Built on Trust, Backed by Values: What Drives Us at Ken Hall

Since 1983, Ken Hall has grown from one man with a dream into a trusted team of over 160, proudly serving South Australians with integrity, skill and consistency. From that very first plumbing job out of the family home to becoming a full-service trades provider, one thing has always remained the same:

Working for you is the most important work we do each day.

We’re here for the long term — to do things properly, one job at a time. That mindset has helped us earn the trust of thousands of South Australians and build a workplace that good people are proud to be part of.

Now, over 40 years later, we’ve put words to the values that have always driven us — to guide the future, honour the past, and help every customer and team member understand exactly what we stand for.

Our Core Purpose

To take care of the people, places, and spaces that matter most.

This simple idea drives every decision we make. Whether we’re fixing a leaking tap, rewiring a home, replacing a roof, or renovating a bathroom, we’re doing more than a job — we’re protecting what matters most to our customers.

Our Core Values

JUST OWN IT

We don’t cut corners or pass the blame. We take responsibility — for the work, the outcome, and the experience.

For our customers:

• No excuses, no runarounds — just quality workmanship and clear communication.
• We’ll follow through and finish the job properly, every time.

For our team:

• We hold ourselves and each other accountable.
• We solve problems and never walk past an issue.
• We speak up, own our actions, and deliver on our promises.

LEARN & EVOLVE

We never stop learning, improving, or striving to do better.

For our customers:

• You benefit from modern solutions, new technology, and a team that’s trained and ready.
• We’re always looking for ways to improve the way we serve you.

For our team:

• We embrace change and support each other’s growth.
• We share knowledge, challenge the status quo, and stay curious.
• We build a workplace where tradespeople can grow in skill, confidence, and pride.

STRONGER TOGETHER

No matter your trade, role, or background — we back each other and work as one.

For our customers:

• With licensed experts across Plumbing, Air-Conditioning, Electrical, Roofing, and General Trades like bathroom renovations, painting, and carpentry, you get a coordinated team, not a disconnected patchwork.
• We communicate clearly between trades to save you time and avoid delays.

For our team:

• We collaborate, not compete.
• We support each other and share success.
• We know that a strong team culture leads to stronger results.

SET THE NEW STANDARD

We’re not just here to get the job done. We’re here to do it better.

For our customers:

• We turn up on time, every time — with flexible appointment windows.
• We offer 24/7 service across Greater Adelaide, because your time and peace of mind matter.
• Every job is completed to the highest standards, with respect for your space, your budget, and your expectations.

For our team:

• We take pride in what we do — not just in finishing the job, but in how we do it.
• We never settle for “good enough.”
• We lead by example and keep lifting the bar for service and professionalism.

A Business That Stands the Test of Time

At Ken Hall, we believe values only matter if you can feel them — in how we treat customers, how we treat each other, and how we show up every day.

And for over 40 years, customers have felt that difference:

• A tradesperson who arrives on time, in uniform, and ready to help.
• A team who can handle every part of the job — from the plumbing to the paintwork.
• A business that delivers the best service at a price you can respect, with no surprises.
• A team backed by a 100% satisfaction guarantee and interest-free finance when you need it.

From the very beginning, Ken’s dream was simple: to be a great plumber. That dream is now a team of over 160 tradespeople and staff working across all trades, still driven by the same commitment to do things properly.